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Chocolate Brownies By Post
Terms & Conditions

Placing an Order

Our Chocolate Brownies are made to order so please order at least 3 WORKING DAYS IN ADVANCE of your required date of delivery. You can order for any available date in the future. Advance orders will be stored in our system until the required date.

The Kate's Little Cakes website uses the PayPal Cart system to facilitate on-line purchasing.

Add an item to your cart by clicking the "Add to Cart" button.
View the contents of your cart at any time by clicking the "View Cart" button in the menu on the left.
When you are ready to purchase, click the "Proceed to Checkout" button in your cart and you will be taken to PayPal's secure server for the payment process.

When ordering, please enter the full address including the postcode of the recipient.

You can pay using your PayPal account if you have one, or you can use a Credit/Debit card.
Please note that you do not need a PayPal account to purchase from our website.

Transactions to Kate's Little Cakes will be shown as "KATESLITTLE" on your credit/debit card statement.

Delivery

All Chocolate Brownie Box prices include delivery by Royal Mail First Class Post.

No invoice is sent to the recipient, just the gift message card if selected.

We deliver to postal addresses in the UK including all of England, Wales, Scotland, Northern Ireland, Isle of Man, Orkney, Shetland and all of Scottish Highlands and Islands.

Please allow 1-2 working days for delivery. We normally despatch our Chocolate Brownies two days prior to the requested delivery date so they may arrive a day early.

We will not be held responsible for items that are not delivered or are delayed due to incorrect delivery details being given when the order is placed.

As we deliver by First Class Royal Mail we cannot deliver on a Sunday or Bank Holiday and deliveries cannot be tracked.

Our Brownie boxes are narrow and should fit through most letter boxes.
If for some reason they are not posted, you will be left a card by Royal Mail, explaining how to collect your parcel.

Lost or Delayed Deliveries

Please be patient if your goods get lost in the post or are delayed; we have no control over Royal Mail!
We must wait 15 working days before making a claim for UK lost goods, which we will make on your behalf.
Upon receipt of compensation you will receive either a refund or a replacement.
We always ensure that items are safely and securely packed.

Privacy Policy and Cookies

We are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Kate's Little Cakes and does not disclose buyers information to third parties. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998.

Cookies are used on this shopping site to keep track of the contents of your PayPal shopping cart, and are required to ensure the cart functions correctly.
More information on Paypal's privacy policies can be found here.

Additionally, the Kate's Little Cakes website uses Google Analytics to anonymously track visitor interactions, and also links to social media sites such as Facebook. These both facilitate the use of cookies.

Further information on Google Analytics can be found here.

Returns Policy And Cancellation Rights

If you are in any way disappointed with our Chocolate Brownies or service, please telephone us on 07745 520772 or contact us using our webform.

If you have cause for complaint this must be received within 14 days after despatch.

In accordance with the Distance Selling Regulations (2000), orders for perishable products may not be cancelled. However, if you contact us on 07745 520772 as soon as possible, we will endeavour to assist you as best we can.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Kate's Little Cakes and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Kate's Little Cakes takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

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